Are freestanding bathtubs dangerous?
How long does shipping take and what are the costs?
We offer free shipping on all GTA orders, on Ontario orders of $1,000 CAD or more, and on orders of $3,000 CAD or more to other Canadian provinces. Bulky items delivered more than 100 miles from our Vaughan warehouse are excluded from the Ontario offer. Thresholds apply after discounts and before taxes.
Your order ships once all items are ready. Backordered items delay the complete order. Estimated transit time after dispatch is 1–2 business days within Ontario, 2–3 within Quebec, and 4–5 to other Canadian provinces. Preparation and backorder waiting time are additional; carrier schedules, holidays and weather can affect arrival dates.
Large-item and pallet deliveries are curbside only. For remote destinations, Canadian territories or access restrictions, contact us before ordering to confirm service and charges.
For complete details, view our full shipping policy here.
What is your return policy?
We want you to love your purchase! Here is a summary of our return and exchange policy:
We highly recommend you see the full return & exchange policy here for complete details on eligibility, restocking fees, and how to handle a return.
Do you ship outside Canada?
No. We currently ship within Canada only. For Canadian territories, remote destinations or access restrictions, please contact our team before ordering to confirm service and charges. See our shipping policy for details.
How can I contact your store?
Our team of highly-trained professionals is ready and happy to help with any questions you may have. We ensure our staff receives regular training to provide you with the best possible product knowledge and support.
You can reach us through several channels:
For the quickest response, simply click the WhatsApp or live chat icons on our website to chat directly with a member of our team during business hours.